Effective Date: 2024

At Shroom Boost Bars, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, our Refunds and Returns Policy provides details on how to return items, eligibility for refunds, and any associated fees or costs. This policy is designed to be fair and straightforward for our valued customers.

Eligibility for Returns

We accept returns for products that meet the following conditions:

  • Product Condition: The product must be unused, unopened, and in its original packaging.
  • Return Window: You must initiate the return within 30 days from the delivery date of your order.
  • Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required to process any return.

Please Note: Due to health and safety regulations, products that have been opened or tampered with cannot be returned.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to info@shroomboostbars.com with the following information:
    • Your full name and order number
    • Details of the product(s) you wish to return
    • Reason for the return (optional but appreciated)
  2. Return Authorization: Once your return request is received, we will review it and email you a Return Authorization (RA) number, along with return shipping instructions.
  3. Return Shipping: Package the product securely and include the RA number. You are responsible for return shipping costs unless the return is due to an error on our part (such as a damaged or incorrect item).

Please ensure that the package is sent to our return address:

Shroom Boost Bars
Bellingham, Washington

Refunds Process and Timeframes

After we receive and inspect your returned item, we will process your refund under the following conditions:

  • Inspection and Approval: Once the returned item is received and inspected, we will notify you via email regarding the status of your refund.
  • Processing Time: Approved refunds will be processed within 7-10 business days. The refund will be credited to your original payment method.
  • Partial Refunds: In certain cases, a partial refund may be issued if the item is not in its original condition or if it is returned outside the 30-day return window. We will notify you if any adjustments are made to your refund amount.

Non-Refundable Items

Please note that some items are non-refundable:

  • Clearance Items: Products marked as clearance or “final sale” are not eligible for returns or refunds.
  • Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.

Return Fees and Shipping Costs

  • Customer Responsibility: Unless the return is due to an error on our part (e.g., damaged or incorrect item), the customer is responsible for all return shipping costs.
  • Original Shipping Fees: Any original shipping fees paid at the time of purchase are non-refundable, except in cases where we made an error in your order.

Exchanges

At this time, we do not offer direct exchanges. If you would like to exchange an item, please initiate a return for the item you wish to return and place a new order for the desired product.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of delivery at info@shroomboostbars.com with your order number, a description of the issue, and photos of the damage. We will promptly assist you in resolving the matter and may offer a replacement or refund based on the situation.

Contact Us

If you have any questions or need further assistance with a return, please reach out to our customer support team:

Shroom Boost Bars
Email: info@shroomboostbars.com
Bellingham, Washington

Thank you for choosing Shroom Boost Bars. We are committed to providing you with quality products and a pleasant shopping experience.